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Terms and Conditions for Online Sales

These Terms and Conditions of Sale are between, on the one hand, MANUFERO SA (hereinafter referred to as ‘the Seller’), whose head office is located at Avenue du Roi 138, Brussels, as the manager and operator of the website 29thOctober.com, and on the other, any natural or legal person (hereinafter referred to as ‘the Buyer’) wishing to make a purchase on the website 29thOctober.com.

 

Article 1 Purpose

These Terms and Conditions of Sale define the contractual relationship between the Seller and the Buyer and the terms that apply to any purchase made via the website 29thOctober.com (these terms and conditions of sale exclusively govern the website 29thOctober.com, and MANUFERO SA cannot be held responsible for third-party websites that may contain links to 29thOctober.com). By purchasing a product on the website, the Buyer fully accepts these Terms and Conditions of Sale, which the Buyer acknowledges having read and understood prior to placing their order. In case of discrepancy between the language versions of these Terms and Conditions, the French version shall prevail.

Prior to making a transaction, the Buyer confirms that the purchase of products on the website 29thOctober.com is in no way linked to their professional activity and is strictly limited to their personal use, and that they are legally competent to agree to the following Terms and Conditions.

The Buyer agrees to communicate, where applicable, accurate and up-to-date information.

MANUFERO SA reserves the right to modify these Terms and Conditions at any time in order to comply with new regulations or to improve the use of its website. As such, the applicable terms will be those in force on the date on which the Buyer places their order.

The website 29thOctober.comand its contents are made available ‘as is’ to the Buyer or any user without any warranty of any kind, and within the limits of applicable law. MANUFERO SAaccepts no liability for any loss or damage (direct, indirect, material or non-material) resulting from use of the website 29thOctober.com or the inability to use or access the website.

 

Article 2 Products

The products available are those shown on the website 29thOctober.com for as long as stocks last. MANUFERO SA reserves the right to change the product range at any time. Each product is presented on the website with a description of its main technical features. The photographs of the products are for information purposes only due to changes that may occur when being uploaded to the website.

 

Article 3 Prices

The prices shown in the product information in the website catalogue are in euros (€) and include all taxes (incl. VAT) taking into account the VAT applicable on the day of the order. Any change in VAT rate may be applied to the product prices. MANUFERO SA reserves the right to change its prices at any time, on the understanding, however, that the price shown in the catalogue on the day of the order shall be the only one applicable to the Buyer. The prices shown do not include delivery charges. The cost of shipping will be given when choosing the delivery method. For any questions concerning shipping costs for orders outside the European Union, please contact our sales team directly by email to info@29thoctober.comor telephone on +32 2 537 14 31.

 

Article 4 Order and payment methods

On the website 29thOctober.com, the Buyer orders and pays for their products in several steps, with two payment options available:

  • Payment by bank transfer: The Buyer selects the products they want to order in the ‘basket’, makes changes if necessary (quantities, references, etc.), checks the delivery address or enters a new one. The shipping costs are then calculated and shown to the Buyer, along with the name of the transporter. Next, the Buyer selects the payment method of their choosing: ‘payment by bank transfer’. In the final step, the Buyer is asked to check all the information, read and agree to these Terms and Conditions of Sale by ticking the corresponding box, then to confirm the order by clicking on the ‘Confirm my order’ button. Clicking on this button concludes the contract. Once confirmed, the Buyer receives confirmation that the order has been recorded. Before finalising the payment and sending the order for processing, the Buyer must contact their bank in order to transfer the order amount to the bank account of MANUFERO SA, the details of which will be provided to the Buyer. On receipt of payment, the order will be processed and the Buyer will be informed by email. MANUFERO SA will ship the products no more than two working days after payment for the order has been received, subject to provisions.

 

  • Payment by credit card: Payment is made via the bank server of our partner STRIPE. This means that no banking information concerning the Buyer is transmitted via the website 29thOctober.com. The order is recorded and confirmed once the bank has accepted the payment. Payment is made directly through the bank. 29thOctober.com does not, under any circumstances, have access to these details, and does not store them in its servers.

Article 5 Transfer of ownership

All products remain the exclusive property of MANUFERO SA until such a time as payment of the sale price, delivery charges and taxes has been made in full.

 

Article 6 Cancellation

The cancellation period is 14 days from delivery of the product to the Buyer; delivery charges and return costs depend on the order and the returns policy. For additional information, please call our customer services on +32 25 37 14 31.

 

Article 7 Delivery

Deliveries are made to the address shown in the order confirmation, which can only be in the agreed geographical region. Orders are delivered by Bpost using a tracked and signed-for delivery service. Delivery times are given as an indication only; if these exceed thirty days from the date of the order, the order can be cancelled and the Buyer refunded. MANUFERO SA shall send the Buyer an email containing the parcel tracking number. The Buyer assumes responsibility for the transport risks from the moment the items leave the premises of MANUFERO SA. The Buyer is responsible for checking, in the presence of the employee of the transporter or carrier, the packaging and contents of the delivery. In the event of damage during transit, any complaints should be made to the transporter within three days of delivery.

 

Article 8 Warranty

29thOctober.com agrees to exchange any item that is the wrong size, unsuitable or unsatisfactory. Requests to exchange or refund unworn items still in their original packaging must be made within 14 days of receipt or collection of the order. Items that have been damaged cannot be exchanged. To return an item and for all necessary information, please follow our returns policy below. MANUFERO SA shall not, under any circumstances, be held liable for loss of or damage to parcels returned for exchange or refund. Parcels sent via cash on delivery will be systematically refused.                                                                                                                        

Refunds will be made within 14 days of receiving the returned product, via the payment method selected when placing the order.

 

Article 9 Liability

During the online sales process, MANUFERO SA shall be subject to a best-efforts obligation only. It cannot be held liable for any damage resulting from use of the Internet such as loss of data, hacking, viruses, service outages or other unintentional problems.

 

Article 10 Intellectual property

All the material on the website 29th October.com is and remains the exclusive intellectual property of MANUFERO SA. No part of the website, its photos, logos, visuals or texts, may be reproduced, republished, or used for any reason whatsoever, even partially.

 

Article 11 Personal data

MANUFERO SA shall protect the confidentiality of the information provided by the Buyer, along with any data that the Buyer transmits for the use of certain services. As such, the Internet user has the right to access, modify and delete any information concerning them. They may send such a request at any time by post to the following address: MANUFERO SA, Avenue du roi 138, 1190 Brussels, or by email: info@29thoctober.com

 

Article 12 Returning my product

Returns policy:

  • Return within 14 days of receipt
  • Return in the original packaging
  • The product must not have been worn, only tried on. For an exchange to be accepted, all labels must still be attached to the product. The product must be in perfect condition, and properly folded in the original packaging.

The after-sales service reserves the right to refuse the return if any of these terms are not met. In such cases, the product will automatically be returned to the Buyer.

Return procedure

  • Log in to your customer account to request a return.
  • From your order page, click on ‘return an item’ and then on the product concerned.
  • Fill in the form giving your choice, the reason for the return and selecting where applicable the product or size you would like in exchange.
  • Once confirmed, you will receive a returns confirmation by email.
  • Print your returns confirmation and stick the delivery label on the package.
  • Take your package to a post office near you.

Costs

Returns for an exchange are free. If the Buyer requests a refund, the cost of return shipping will be deducted from the amount refunded for the returned item.

 

Article 13 Disputes

These Terms and Conditions of Sale are subject to Belgian law. Any disputes shall be the sole jurisdiction of the Brussels district courts.

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